Operations Manager - Sepang, Malaysia - Growthfn

Description

GrowthFn hires right talent for through expert recruitment services and consulting solutions, ultimately driving success through exceptional human resources.

The Role

Your responsibilities include:

• Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining a high level of employee and customer satisfaction
• Establishing and managing relationships with stakeholders
• Oversight of team – organizes resources, sets goals, carries out strategy from Executives and clients on a day-to-day basis; reporting responsibilities
• Responsible for following agreed governance model, escalation & communication plan
• To ensure team members achieve agreed standards in relation to their job assignments.
• To ensure training of new staff on the corporate policy rules to be adhered to
• To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
• To monitor and document the work schedule of staff and absences.
• Build strong partnerships with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
• Taking weekly and monthly calls with clients to understand the expectations of the teams and provide updates

Ideal Profile

• You need to be fluent in English in order to be able to effectively liaise with stakeholders in the region
• University/Colleges required.
• Experience in managing team (up 50HC) more than 3 years
• Good to have experience in CS/BPO/Sales/Client relationships. Otherwise, the candidate has to be confident in communication

What's on Offer?

• Work within a company with a solid track record of success
• Flexible working options