Remote Customer Support - Kuala Lumpur, Malaysia - ModSquad

Description

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support.This is a fully remote opportunity, and as member of this team, you will respond to customer inquiries via inbound messages in Traditional Chinese. Commitment:25 hours per week (8 hours required over Saturday and/or Sunday)90 daysOrientation specifics (all times Pacific Standard Time): Orientation: 3 days, 5 AM - 2 PMNesting: 15 days, 5 AM - 2 PMProduction: Daily, 8 AM - 5 PM. At least 8 hours required over Saturday and/or SundayPlease note: In order to ensure adequate proficiency, qualified applicants will be required to complete language assessments in Chinese and English.

What We Are Looking For:

Strong experience with inbound messaging support (4-6 inbound messages concurrently)

Ability to quickly identify any and all issues the customer may have

Ability to maintain high engagement with both the project and customers

Someone who wants to help the customer, not just move to the next one

People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself

Professional/business level proficiency in Traditional Chinese and English

WorkSpace Requirements:

Dedicated laptop or desktop computer with Windows 10 or above

Willingness to install MSQ security software and 2FA app on the phone

Access to a webcam or smartphone capable of taking pictures

Stable broadband internet connection of 25 MBS or greater

8 GB RAM or better

Dual monitors highly recommended