Customer Service Executive - Kuala Lumpur Centre, Kuala Lumpur
8 hours ago

Job description
Requirements
- Minimum qualification: SPM and above
- Able to start immediately
- Good communication skills in English & Mandarin
- Medical experience/background/knowledge are encouraged to apply (Doctor/Nurses/ Clinic Assistance)
Job Summary:
We are looking for dedicated, service-oriented individuals to join our Medical Support & Emergency Response Team. This role handles customer interactions via calls, email, and Livechat covering both emergency and non-emergency medical inquiries. You will serve as the main link between callers and healthcare providers, ensuring clear communication, accurate information, and timely coordination, including emergency dispatch when needed.
Key Responsibilities:
- Handle emergency and non-emergency calls related to medical services, hospitals, clinics, and specialists.
- Gather essential details such as location, type of emergency, and caller information to determine the appropriate response.
- Dispatch or coordinate ambulance/emergency teams according to urgency and standard procedures.
- Manage inquiries related to appointment booking, general inquiries, complaints, and hospital information via multiple communication channels.
Working Hours:
- Operation Hours: 24 hours (Shift-based rotation)
- Working Days: 5 Working Days (Rotated Within Mon-Sun)
- Any changes depending on Operations arrangement
Remuneration Package:
- Basic salary: RM RM3500.00
- KPI allowance: up to RM500.00/month
- Attendance allowance: RM100.00/month
- Shift allowance: If applicable
- Language allowance: If applicable
Benefits:
- Annual Bonus
- Annual Increments
- Employee Engagements (Festive celebration, Team gatherings and social events, Annual Dinner)
Working location:
- Tokio Marine Tower, Jalan Tun Razak WPKL [Accessible by Ampang Park MRT & LRT station (5-10 minutes walking distance]
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