Customer Service Executive - Kuala Lumpur Centre, Kuala Lumpur

Only for registered members Kuala Lumpur Centre, Kuala Lumpur, Malaysia

8 hours ago

Default job background
RM36,000 - RM78,000 (MYR) per year *
* This salary range is an estimation made by beBee
Requirements · Minimum qualification: SPM and above · Able to start immediately · Good communication skills in English & Mandarin · Medical experience/background/knowledge are encouraged to apply (Doctor/Nurses/ Clinic Assistance) · Job Summary: · We are looking for dedicated, se ...
Job description

Requirements

  • Minimum qualification: SPM and above
  • Able to start immediately
  • Good communication skills in English & Mandarin
  • Medical experience/background/knowledge are encouraged to apply (Doctor/Nurses/ Clinic Assistance)

Job Summary:

We are looking for dedicated, service-oriented individuals to join our Medical Support & Emergency Response Team. This role handles customer interactions via calls, email, and Livechat covering both emergency and non-emergency medical inquiries. You will serve as the main link between callers and healthcare providers, ensuring clear communication, accurate information, and timely coordination, including emergency dispatch when needed.

Key Responsibilities:

  • Handle emergency and non-emergency calls related to medical services, hospitals, clinics, and specialists.
  • Gather essential details such as location, type of emergency, and caller information to determine the appropriate response.
  • Dispatch or coordinate ambulance/emergency teams according to urgency and standard procedures.
  • Manage inquiries related to appointment booking, general inquiries, complaints, and hospital information via multiple communication channels.

Working Hours:

  • Operation Hours: 24 hours (Shift-based rotation)
  • Working Days: 5 Working Days (Rotated Within Mon-Sun)
  • Any changes depending on Operations arrangement

Remuneration Package:

  • Basic salary: RM RM3500.00
  • KPI allowance: up to RM500.00/month
  • Attendance allowance: RM100.00/month
  • Shift allowance: If applicable
  • Language allowance: If applicable

Benefits:

  • Annual Bonus
  • Annual Increments
  • Employee Engagements (Festive celebration, Team gatherings and social events, Annual Dinner)

Working location:

  • Tokio Marine Tower, Jalan Tun Razak WPKL [Accessible by Ampang Park MRT & LRT station (5-10 minutes walking distance]


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