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Customer Service Executive - Malaysia, Kuala Lumpur - MTS Innovation Sdn. Bhd.

MTS Innovation Sdn. Bhd. Malaysia, Kuala Lumpur

2 weeks ago

Full time

Job Responsibility

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Job Requirements

Proficiency in Cantonese language is a MUST
Fresh graduates / no working candidate are encouraged to apply as training provided
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
Good communication and interpersonal skills.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Ability to multi-task, prioritise and manage time effectively

Job Benifits