Assistant Store Manager - Malaysia - Tim Hortons

Tim Hortons Malaysia

5 days ago

Full time

Description

Join Tim Hortons as Assistant Store Manager and be part of our exciting brand launch in MalaysiaJob ResponsibilitiesOversee daily operations - includes inventory management, ordering, store organization and cleanlinessSource, hire and onboard new employees.

Coach for performance and address employee grievancesBuild a positive store culture that fosters teamwork and collaborationPlan and schedule shifts to ensure optimal store staffingChampion service excellence with the team.

Role model and train employees to deliver great customer serviceMaintain rigorous quality control according to standards. Monitor product quality and consistency. Conduct regular store inspections to ensure compliance with regulationsDrive sales and marketing initiatives to attract and retain customers. Lead team to promote limited-time offers, events and loyalty programsPrepare and manage store budget, monitor expenses and revenue. Review financial reports, propose and implement sales strategiesOrganize and deliver training to improve employees' product knowledge, skills and service standardsRole RequirementsAt least 04 years' experience in the service industry with at least 3 years' experience in a similar store managerial roleLeadership experience in store operations, building effective teams and coaching for performanceBasic understanding of financial management and budgetingKnowledge of local employment regulations, health and safety standardsWillingness to work in a fast-paced environment and adapt to changesWillingness to engage in shift work, which includes work on weekends and PHTim Member Benefits5-day work weekHealth and medical coverageEmployee discountStore performance incentivesCareer development and progression pathways

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