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- Provides customer service between Landlord (HM) and Tenants and resolves complaints lodged
- Unit readiness for vacant possession to residents - familiar with handover procedures
- To handle check-in/ out and related documents
- Defects management - to check on defects/ repairs and key into the DMS system
- Unit maintenance - cleaning and ventilation
- Expenses monitoring - tracking budget, memo preparation, and payments
- Involved in monitoring Concierge team and resident activities
- Proper filing/ record of documentation
- Possess a Diploma in hospitality/ property management or administration
- Minimum 4 years experience in customer service in the hospitality or property sector
- Good communication skills
- Customer-responsive and action-oriented
- Quick response to complaints received and able to resolve issues effectively
- Practical and able to take complaints from difficult residents
- Staggered working hours
- Enjoy medical, dental, optical/health screening, insurance benefits
- 5 minutes of easy access to the LRT station
- Harmonious working culture
Senior Executive, Property Management - Malaysia, Kuala Lumpur - Wing Tai Malaysia Property Management Sdn Bhd
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