Head of aftersales - Kuala Lumpur, Malaysia - Agensi Pekerjaan Executive Recruiters Sdn Bhd

Description

Develop and implement strategic plans for the aftersales department in alignment with the companys overall objectives. Oversee day-to-day operations of the service, parts, and accessory departments, ensuring efficient and effective delivery of aftersales services. Implement best practices and processes to optimize service quality, efficiency, and profitability. Manage inventory levels, procurement, and distribution of parts to support service operations and meet customer demand. Provide technical support and expertise to service technicians and advisors to diagnose and resolve complex vehicle issues. Develop and manage departmental budgets, forecasts, and financial performance metrics.

Ensure compliance with industry regulations, manufacturer standards, and safety requirements related to aftersales operations, including warranty claims processing, recalls, and service campaign initiatives.

Requirements A bachelors degree in business administration, automotive engineering, management, or a related field is often required. A masters degree or MBA is an advantage but not mandatory. At least 5-10 years experience in aftersales operations within the automotive industry is essential. Understanding of vehicle systems, maintenance practices, aftermarket parts, warranty programs, and regulatory requirements is essential.

Proficiency in financial management, budgeting, and financial analysis is important for overseeing departmental budgets, monitoring expenses, and maximizing revenue streams.

A solid understanding of automotive technology, diagnostic procedures, and repair processes is important for providing technical support.

Knowledge of industry regulations, manufacturer standards, and safety requirements related to aftersales operations is necessary to ensure compliance and minimize risk.