- Coaches and lead team to resolve service issues with appropriate escalation within Tiers covering core area such as compensation & benefits ops, talent acquisition, employee relations, time & attendance, payroll and learning
- Escalation point for Customer Service and SMEs, advises on complex and sensitive cases where required, ensuring stakeholders and customers are kept informed of the status of their issue
- Partners with external HR service providers across different markets, and other groups within the HR Service Delivery Model to ensure processes are optimized to deliver excellent service to customers
- Accountable for driving continuous improvement/effectiveness of team to ensure performance of HR service across APAC Delivery Centre and partnering performance & change to put interventions in place
- Drives performance and metrics of the APAC Delivery Centre to key stakeholders
- Own Tier 0 content for local processes and policy within region with support from Effectiveness team to standardize / simplify to optimize service delivery
- Contracts with HRBPs/HRBLs to mobilize team to support project or high-volume activities and ensures effective prioritization of work and communication appropriately
- Supports any local/regional audits in partnership with Risk Management
- Engagement with HR community and business to ensure aligned understanding of service delivery model, ways of working and ongoing expectation management
- Ideal candidates will have experience with HR Transformation type of Enterprise program and has prior experience in Captive HR Shared Services and/or HR Operations environment, international business and/or multinational exposure preferred. HR team leadership experience and skills.
- Strong stakeholder management capability and ability to navigate in a highly matrix organization structure.
- Experience with Workday, ServiceNow or other HR systems are desirable but extensive trainings will be provided.
- Experience with operational excellence through simplification, harmonization, optimization and digitalization.
- Fluent spoken and written English.
- Track record of Operational Service Delivery needed. Previous experience of leading and motivating a team required.
- High level of integrity and ability to maintain confidentiality of information.
- Excellent interpersonal and communication skills, problem solving and influencing skills with the ability to build effective relationship
- Strong change management, coaching, interpersonal and proven stakeholders' management ability
- Accountability for achievement sets high standards; delivers promised results; makes timely decision with sound judgement; takes initiative and is persistent; accepts responsibility for actions and outcome
People Services Sub-Region Lead - Petaling Jaya, Malaysia - Haleon
1 week ago
Description
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.
With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.
This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.
About the role
Key responsibilities
Qualifications and skills
Essential
Preferred
Care to join us. Find out what life at Haleon is really like
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.