spsv service executive maintenance controller - Malaysia, Selangor - GatedTalent - Connecting Top Executive Search Firms And Executives

Description

• To ensure that all our ASC and RSC conduct servicing and repairs on company fleet of vehicles in accordance with the Manufacturer's specification requirement and/or comapny SOP.
• To vet job request by Customer and/or ASC to ensure they are in order before issuing 'Approval Code' within the stipulated service benchmark of 15 minutes.
• To provide 24 hours (3-shift duty) courteous & efficient services to all our Users on need basis.
• To update the maintenance history into FMS accurately information is received from our branches/ASC, to check the data and task to be conducted by the ASC against the record in FMS. This includes feedback that is required for future references, information of invoices/bills received, etc.
• Attending to enquiries and feedback from Users and ASC.
• To report to Manager-Maintenance Controller on all complaints or negative feedback from Users and ASC.
• To follow up on all WIP (work in progress) by ASC and consult with customers and/or ASC accordingly.
• To ensure all vehicle status are updated to the respective Customers. Current status and remarks must be also updated to the WIP report as per our SOP.
• To organize prompt assistance to the User whenever there is a breakdown and ensuring that the User suffers minimal inconvenience (breakdown crew must leave RSC or ASC premise within 15 minutes after receiving breakdown call).
• All breakdowns shall be recorded in the FMS by opening job cards and arranging collections/deliveries of courtesy vehicles for customers, if necessary.
• To ensure all breakdown request are followed up until it is fully resolved (vehicle is repaired or it has arrived at our ASC or RSC).
• To ensure all vehicles sent in for repairs and maintenance are completed on time (promised time) and the Users are informed of any delays if any at least 2 (two) hours before promised time.
• To highlight/take the necessary action if there are discrepancies.
• To Follow up and update on Warranty Jobs, E-Voucher, Voice of Customer – VOC Feedback, Vehicle of Road – VOR Status, and Comeback Jobs (CBJ).
• To Train and guide new employee at Maintenance Controller.
• Update Merit and Demerit for Maintenance Controller.
• Prepare ad hoc reports if requested by Senior Manager Maintenance Controller.
  
  

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Diploma or SKM/MLVK certificate in Automotive Engineering or equivalent
• More than 2 years of experience in automotive industry or related field
• Previous experience as a technician in the Automotive industry will be an added advantage