Customer Service English Speaker - Penang, Malaysia - Net2source LLP

Description

• Proven experience in customer-facing roles (phone, chat, in person).
• Passionate about delivering exceptional customer experiences.
• Excellent communication skills, adaptable to different audiences.
• Flexible problem-solving approach, committed to exceeding expectations.
• Thrives in a team environment, eager to learn and grow.
• Curious and inquisitive, always seeking professional excellence.
• Effective time management and multitasking abilities.
• Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.
• Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way.

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Must have C1 level English Language Proficiency (reading, writing, speaking and aural comprehension)
• Call centre experience is not a 'must' but would be a distinct advantage.
• Strong problem-solving skills and demonstrated multitask capabilities and ambiguity.
• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office
• Willing to work rotational shift.
• Willing to relocate to Penang.