Customer Success Specialist - Malaysia, Kuala Lumpur - Brand International

    Brand International
    Brand International Malaysia, Kuala Lumpur

    2 weeks ago

    Default job background
    Full time Upper Management / Consulting
    Description

    Job Description:

    • Proactively reach out to existing clients via phone to understand their needs and concerns.
    • Build and maintain strong, positive relationships with clients by providing exceptional service and support.
    • Guide clients on effectively using our job posting platform to maximize their recruitment efforts.
    • Offer assistance, troubleshoot issues, and provide solutions to client inquiries and concerns.
    • Maintain accurate and up-to-date records of client interactions, feedback, and resolutions.
    • Generate regular reports summarizing client engagement, feedback, and retention rates.
    • Cross functional backups when necessary

    Working Hours:

    The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

    Note: The working hours is subject to change based on business needs

    Job Requirement:

    • Candidate should possess SPM, Diploma / Advanced Diploma, bachelor's degree, or equivalent in any field
    • Preferably at least 1 years of doing outbound calls/Telesales
    • Able to communicate in Mandarin language
    • Excellent communication and interpersonal skills.
    • Able to work independently in a fast-paced environment
    • Strong persuasive and negotiation skills to engage potential leads effectively.
    • Goal-oriented with a proven track record of meeting or exceeding targets.
    • Familiarity with CRM software and basic computer skills.
    • Positive and resilient attitude towards handling rejection and objections.
    • Good team player, positive attitude, and eager to learn
    • Fast learner and able to adapt to changes
    • Ability to multi-task, prioritize and manage time effectively
    • Demonstrate teamwork all the time
    • Willing to work under pressure
    • Excellent customer service skills, including but not limited to, active listening, empathizing, problem-solving, organized, detail-oriented, follow through, and excellent verbal and written communication skills.