Client Services Analyst - Sabah, Malaysia - Snaphunt

Description

The Offer

• Work in a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Opportunity to make a positive impact

The Job

You will be responsible for :

• Follow procedures to processing new business plan application, enter detail and accurate information, and create account accordingly in the company Software Tools.
• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.
• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD).
• To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.
• Evaluate all products by assessing the risks according to company guidelines and regulations.
• Liaise with Regulatory Compliance Officer for advice and other business units for information where required.
• Advise clients on the progress of their applications/requests.
• Follow up the request on rider added from existing clients.
• To perform any incoming changes request.
• Apply or adapt knowledge (obtained from training) to the task at hand.
• Assist general inquiries from client or broker via phone or written in a professional and courteous manner.
• Perform other responsibilities and duties periodically assigned by supervisor/manager

The Profile

• Candidate must possess at least a Degree/Diploma in Accounting, Finance, Business Admin, or a related field qualification.
• Experience candidate must have at least 2-3 years relevant hands-on experience in client services, insurance industry, banking, and financial institution.
• With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage.
• Fresh graduated are encouraged to apply, training will be provided.
• Computer literate, especially in Excel / Word.
• Excellent command of written and spoken in English and Mandarin in order to effectively liaise with the Stakeholders of the region
• Essential typing skill in English and Mandarin in order to effectively liaise with the Stakeholders of the region
• Sense of responsibility and patience.
• Demonstrate strong analytical skills, data literacy, and attention to detail.
• Please note that this position is base in LABUAN.

The Employer

Our client is an international group of insurance companies and subsidiaries in multiple jurisdictions around the world which aims to supply investors with access to the global markets through an array of unit-link investment products.