Assistant Manager - Malaysia - Taylor's Education Group

Taylor's Education Group Malaysia

4 days ago

Full time

Description

JOB PURPOSE

The Assistant Manager - Campus Central, is jointly responsible for managing the operations of Campus Central in Lakeside Campus including leading team members for quality services, inspiring them toward the department's service vision and goals positioning Campus Central as an effective first point of contact and one-stop centre for all general student services (academic & non-academic) and to ensure the effective and consistent application of student administration processes across the University. Incumbent will work hand in hand with the academic faculties and other departments to achieve the University's mission and goals.

AREAS OF RESPONSIBILITIES

Assist in managing the administration of Campus Central to ensure a broad range of quality student services are provided to students and staff, resulting in consistent, innovative and comprehensive services, delivered via counters, online portal, emails and phone.
Together with the leadership team, lead cultural change within the Campus Central environment and drive the delivery of quality customer service, with a continual focus on improving this service, evidenced by KPI outcomes, benchmarking, and customer feedback.
Develop and maintain good working relationships with key student administration staff in Faculties and other Departments to lead the consistent interpretation and application of student administration policies and procedures, and to initiate process improvement for implementation.
Evaluate procedures for establishing and enhancing customer service standards through optimum utilisation of resources ensure that the department continually provides excellent and cost-effective services at all times.
Assist in formulating policies and procedures for Campus Central and ensure that these are interpreted correctly.
Coordinate and ensure timely response on application requests (Request for Documents/Transcripts & Courier) and accurate bulk printing of documents such as Student ID, various verification letters and effective distribution to students.
Actively participate in staff development / training and team discussions on the continuous improvement and development of services and procedures.

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.

RELATED EXPERIENCE

At least five (5) years of administrative working experience, preferably with a broad range of student services related functions in an educational institution.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

Good understanding and ability to create an uplifting customer service culture
Ability to work collaboratively in a team based work environment.
Ability to communicate with customers, colleagues, business contacts in a courteous and professional manner
Creative, resourceful and customer focused
Possess a good command of English.Ability to converse in Mandarin will be an added advantage.
Good communication, report writing and presentation skills
Good planning and coordinating skills
Ability to supervise and train staff, including organising and scheduling work assignments
Ability to perform consistently under the pressure of deadlines
Knowledge of and skills in using computer software e.g. Microsoft software applications
Knowledge of budgeting and management principles and procedures
Good market knowledge and developments in the education industry
Ability to work independently in a fast-paced and challenging environment

COMPETENCIES (BEHAVIOURAL)

Matured, self-motivated and aggressive
Dynamic with initiative
Good team player
Professional appearance and good working attitude
Pro-active and results oriented with a drive to succeed and achieve goals
People oriented with warm and cheerful personality
A strong sense of responsibility

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