Business Architect, MSME and Insurance - Petaling Jaya, Malaysia, Selangor - GXBank

Description

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that addresses the financial struggles of Malaysians and businesses.

Get To Know The Role

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered. GXBank has big dreams to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

We are incredibly excited to build an Operation model powered by data and technology. If you love challenges, are passionate about finding new ways to apply advanced data analytics and digitalisation to transform the way we serve customers, you will fit right in

What will you do

• Be our subject expert in MSME and insurance operations.
• Collaborate with product, operations, business and customer experience to create compelling customer journeys that delight our customers where it matters most
• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation
• Lead brainstorming sessions with cross functional teams to iterate the journeys and continually deliver a delightful experience that directly addresses their challenges and needs
• Ensure day-to-day operations comply with the regulatory and internal requirements
• Leverage on technology to drive high degree of digitalisation and scalability
• Analyse potential pitfalls across the process cycle for product launches and system roll out
• Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps
  
  

The Must Haves

• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem solving skills to foresee obstacles and make strategic decisions
• At least 3 years of experience in MSME and/or insurance operations, journey mapping and process optimization
• A thorough understanding of the latest process enhancement strategies and experience applying them
• A sharp eye for identifying weak points in processes and organizational structures.
• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
• An excellent communicator with good presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports
• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
• Strong team spirit and comfort in dealing with ambiguity and operating in a fast-changing environment