Customer Service Specialist - Petaling Jaya, Selangor - confidential

    confidential
    confidential Petaling Jaya, Selangor

    2 days ago

    Full time
    Description
    • Promptly and professionally handle all incoming phone calls, emails, and faxes.
    • Manage monthly billing for principal services.
    • Plan and coordinate daily delivery and collection schedules.
    • Follow up and respond promptly to customer enquiries, backorders, contracts, and requests.
    • Collaborate closely with internal departments such as Warehouse, Operations, Sales, Engineering, and Finance to resolve customer issues efficiently.
    • Process sales orders, delivery notes, invoices, quotations, debit notes, and credit notes accurately.
    • Follow up with key customers regarding outstanding invoice payments.
    • Ensure compliance with Standard Operating Procedures (SOPs).
    • Provide administrative support as needed and serve as a backup for team members when required.
    • Perform other ad-hoc duties as assigned by the reporting manager.

    Job Requirements

    • Minimum Diploma or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
    • Proven experience in customer service, sales coordination, or administrative roles, preferably in a fast-paced environment.
    • Proficient in SAP.
    • Strong communication skills, both written and verbal, with a professional phone and email etiquette.
    • Detail-oriented with strong organizational and problem-solving skills.
    • Proficient in Microsoft Office applications (Excel, Word, Outlook).

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