- Ensure the smooth operation of the department
- To assume responsibilities of the Chief Concierge/ Assistant Concierge in his/ her absence
- Ensure prompt delivery of handling forwarding items, safe storage and proper log recording
- Offer a warm, sincere and personalized welcome to all guests
- Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
- Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
- Maintain a constantly updated database with extensive information about city highlights
- Demonstrate first-hand knowledge of the recommendations with thorough research
- Be proactive and anticipate the complete requirements to make the experience a success
- Enquire as to the success or enjoyment of the recommendations made
- Maintain a consistent and sufficient level of brochures, maps and handouts
- Be knowledgeable of all in-house and arriving guests
- Be aware of all daily events in the hotel
- Arrange tickets for theatre, sporting events and local attractions
- Make and confirm dining reservations
- Arrange for package delivery and pickup for guests
- Communicate all important details to management and colleagues
- Maintain a clean, neat and organized desk
- Act as a guide when guests ask for direction and physically assist them to their destination within the hotel
- Provide clear directions for all guests travelling outside the hotel
- Respond to all guest needs and requests, within Concierge moral and integrity
- Expose to Les Clef d'Or for valuable educational and networking resources
- Other activities as deemed appropriate by the Chief Concierge/ Assistant Chief Concierge or the Front Office Manager
- Provide good, efficient and consistent high quality of service to organizers, event management, guests and internal colleagues.
- Create and maintain a pleasant working environment and foster teamwork at all times.
- Diploma or Certificate in Hotel Management/ Catering
- Minimum 2 years relevant job experience in similar capacity
- Knowledgeable about customer service and guest contact skills
- Knowledgeable about handling guest/colleague complaints and dealing with guests
- Fluent in English and Bahasa Malaysia
- Ability to communicate in other languages would be an advantage
- Computer literate with knowledge of Microsoft Windows and InfoGenesis System
- Able to work independently and with minimum supervision
- Pleasant with positive attitude
- Good communication and administrative skills
- Willing to work shift duties
- Must have working rights in Malaysia
- Watch us at:
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Concierge
2 days ago
Marriott International, Inc Kuala Lumpur, Malaysia**Stellenangebotsnummer** · **Tätigkeitskategorie** Rooms & Guest Services Operations · **Standort** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia AUF KARTE ANZEIGEN · **Beschäftigungsart** Full-Time · **Nicht vor Ort?** N · **Umz ...
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Concierge
1 week ago
Marriott International, Inc Kuala Lumpur, Malaysia**N. Posizione** · **Categoria la Posizione** Rooms & Guest Services Operations · **Sede** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VISUALIZZA SULLA MAPPA · **Tipologia** Full-Time · **Lavora da remoto?* ...
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2 days ago
Marriott International, Inc Kuala Lumpur, Malaysia**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · ...
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Concierge
1 week ago
Marriott International, Inc Kuala Lumpur, Malaysia**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · ...
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1 week ago
Hotel - Kuala Lumpur Kuala Lumpur, Malaysia**Job Requirement**: · - Minimum SPM or equivalent · - Excellent communications skill for both written and verbal. Multiple language skills are preferred · - Able to work under pressure · - Self-starter, results oriented and also a team player · - Pleasant personality with good o ...
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5 days ago
JLL Kuala Lumpur, MalaysiaJLL supports the Whole You, personally and professionally. · Job Summary · The Experience Services Concierge is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and ...
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Prince Court Medical Centre Sdn Bhd Kuala Lumpur, MalaysiaConcierge will ensure first-class logistics services are delivered to all customers in order to ensure customers have a total satisfying experience with the services rendered at PCMC. · **Key Accountabilities** · - Provide assistance to patients in luggage handling, valet parking ...
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Concierge
3 days ago
Kuala Lumpur Pavilion Sdn Bhd Kuala Lumpur, MalaysiaTo consistently provide quality and value-added services to visitors/ guests of the shopping centre in gracious, attentive, courteous and service-oriented manner which include the following: · - Assist in promotional activities such as Gift Redemptions, contests and follow-throug ...
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1 week ago
Marriott International, Inc Kuala Lumpur, Malaysia**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Kuala Lumpur, 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Managem ...
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Concierge
3 days ago
Pavilion Kuala Lumpur Kuala Lumpur, Malaysia**Responsibilities**: · To consistently provide quality and value-added services to visitors/ guests of the shopping centre in a gracious, attentive, courteous, and service-oriented manner which include the following: · - Assist in promotional activities such as Gift Redemptions, ...
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Concierge
1 week ago
Kuala Lumpur Pavilion Sdn Bhd Kuala Lumpur, MalaysiaTo consistently provide quality and value-added services to visitors/ guests of the shopping centre in gracious, attentive, courteous and service-oriented manner which include the following: · - Assist in promotional activities such as Gift Redemptions, contests and follow-throug ...
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Concierge
3 days ago
Marriott International, Inc Kuala Lumpur, Malaysia**Additional Information** (Malaysian Only) · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia · **Schedule** Full-Time · **Located Remotely?** N · ** ...
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Concierge
3 days ago
Sofitel Kuala Lumpur Damansara Kuala Lumpur, MalaysiaServes as the guest's liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. Assists the guest regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Knows how to provide co ...
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Concierge
1 day ago
Marriott International, Inc Kuala Lumpur, Malaysia**職務編號** · **工作類別** Rooms & Guest Services Operations · **地點** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia 在地圖中查看 · **工作編制** Full-Time · **身處外地?** N · **願意海外赴任?** N · **職位類型 管理** Non-Management · **職位概述** · 透過安排或確定適當的提供方來回應客人的特別 ...
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1 week ago
Marriott International, Inc Kuala Lumpur, Malaysia**職務編號** · **工作類別** Rooms & Guest Services Operations · **地點** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia 在地圖中查看 · **工作編制** Full-Time · **身處外地?** N · **願意海外赴任?** N · **職位類型 管理** Non-Management · **職位概述** · ...
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Concierge
1 week ago
Mines Beach Resort Seri Kembangan, Malaysia**Responsibilities**: · - Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. · - Provides guests with information about attractions, facilities, services, and activities in or outside the property. · - Makes guest reservations for ...
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Concierge
5 days ago
Marriott International, Inc Puchong, Malaysia**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Four Points by Sheraton Puchong, 1201 Tower 3, Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reu ...
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1 week ago
Marriott International, Inc Putrajaya, Malaysia**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Le Meridien Putrajaya, Lebuh IRC, Putrajaya, Selangor, Malaysia VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non-Manage ...
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Concierge
3 days ago
Marriott International, Inc Puchong, Malaysia**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reub ...
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Concierge
3 days ago
Marriott International, Inc Puchong, Malaysia**職務編號** · **工作類別** Rooms & Guest Services Operations · **地點** Four Points by Sheraton Puchong, 1201 Tower 3 Puchong Financial Corporate Centre, Puchong, Selangor, Malaysia 在地圖中查看 · **工作編制** Full-Time · **身處外地?** N · **願意海外赴任?** N · **職位類型 管理** Non-Management · - Marriott Intern ...
concierge - Malaysia, Kuala Lumpur - Mandarin Oriental Hotel Group
Description
SummaryTo be fully responsible for the successful day-to-day operation in the absence of the Chief Concierge. To assist the Chief Concierge in ensuring total quality management in all guest services provided by Concierges, Bellmen, Doormen and Airport Representatives.
The Role of the Concierge
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.