intern, customer care - Kuala Lumpur, Malaysia - ASPECT SYNERGY SDN BHD

Description

Vacancy

INTERN, CUSTOMER CARE

Description

This role will be undertaken to handle administration and our purchasers / customers on the delivery of vacant possession until the completion of defects rectification works

Tasks & Responsibilities

1.

Assist the superior in managing and supervising all aspects of customer services to the purchasers /homeowners.

• Handling complaints,enquiries and information through phone calls and emails; update and follow-upon outstanding enquiries / requests / complaints on a daily basis.
• Generating a monthly report.
• Responsible for proper documentation & filing system.
• Accountable to assist the superior in organizing and executing of the residents' community engagement activities and events.
• Work closely with relevant parties to ensure proper utilization, quality and cost efficiency of contracted services within the framework and procedures of the company.
• Responsible for the production of promotional materials, dissemination of information for any upcoming events / activities and publicity generation among the customers and guests.
• Monitor and improve customer satisfaction levels through periodic surveys of end users based on concerted and collaborated programs and activities with related division / department/ subsidiaries and / or third party contractor.
• Manage Customer Loyalty Program with approved reward schemes by the Top Management.
• Build customer engagement through print /online and social media, marketing and strategic business development.
• To carry out any other duties as and when instructed by the Management from time to time.

  Accountabilities

  1. To consistently behave in a manner that reflects the Group's vision and core values with both internal and external stakeholders.
• To foster teamwork with others by working with all stakeholders in the Group in a cooperative and friendly manner.
• To regularly up-skill yourself through daily work experience, self-improvement and structured learning.
• To keep abreast of latest trends involving your specific role as well as the industry that you are involved in.
• To be fully aware of and be in full compliance with Group's policies and procedures all times.
• To be fully aware of and be in full compliance with all laws and regulations that affect your job functions or the industry you are involved in.
• To exercise reasonable care and caution to ensure that the confidentiality of Company's documents and all material information in relation to the business is not compromised.
• To produce timely and accurate reporting of your business and operations under your care to achieve the objectives set by your superior(s).
• To formulate and execute clear strategies to run the business or operations under your care to achieve the objectives set by your superior(s).

  Competencies

  1. Collaborating
• Building Customer Loyalty

3. Managing Work
4. Continues Improvement

• Continuous Learning
• Work Standards

  Education

  Diploma and above