Senior Fulfillment Specialist - Petaling Jaya, Malaysia - Baxter

    Baxter
    Baxter Petaling Jaya, Malaysia

    2 weeks ago

    Default job background
    Full time
    Description

    This is where you save and sustain lives

    At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

    Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

    Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

    Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

    Role Summary:

  • This personnel is responsible for meeting business objectives while handling daily fulfilment operations
  • Support commercial needs by driving fulfilment related activities
  • Identify and implement continuous improvement initiatives that maximize cost saving and operation efficiency
  • Responsible for daily task operations, customer service, custom clearance and monitor distributor performance and KPI monitoring
  • This personnel will possess strong communication and people-influencing skills in support of strategic initiatives both within the supply chain organization and across the business units

    • Essential Duties & Responsibilities:

    Fulfilment Activities

  • 4PL/3PL new part creation
  • Monthly expired/write off validation & approval
  • Softcopy filing for SCM docs (PO, GR, Invoice, PL, etc)
  • Submission of docs to finance
  • Freight billing recon with forwarders
  • Update billing tracker
  • Review incoming shipment delays and escalate to planner
  • COO, Form D endorsement & Courier
  • Perform related SO creation, GR & Invoicing transaction in JDE
  • May support additional countries outside of PH (eg: Indonesia, etc)

    • Distributor Coordination

  • Work with Distributor for operation coordination
  • Process billing and credit note to distributor
  • Reconciliation & 3 way check for all PO/GR
  • Inbound damage report validation & approval

    • Import & Export

  • Import coordination with 3PL/4PL
  • Provide ship docs as required (PL, Invoice, COA)
  • Coordinate with carrier,forwarder and distributor for import container
  • Carrier - NOA for inbound container
  • Forwarder - HS Code, Import permit
  • 3PL/4PL - inbound container delivery to warehouse
  • Email CIPL to 3PL/4PL

    • Travelling Patient Support

  • Coordinate travelling patient order & book transaction in JDE
  • Email communication between distributor & customer for travel request
  • Creation in GTC for approval
  • Interco travel patient invoice creation billing and OK PO receipt

    • QA Support

  • QA Hold FCA to extract traceability by lot number, quantity and import date in JDE
  • QA Hold FCA to extract distribution by lot number, quantity and import date in SAP DKSH
  • QA return to supplier due to QA hold
  • QA Quality discard write off in JDE and DKSH to discard with COD

    • Education & Experience:

  • Bachelor's degree in Business/Supply Chain/Logistics Management is preferred but not mandatory
  • Minimum 8 years of working experience
  • APICS CPIM or CSCP certification highly desirable
  • Complete, in depth understanding of all aspects of the supply chain process including fulfilment order processing, logistic, transport, warehousing, import & export operations
  • Customer service experience and system familiarity preferred
  • Embraces change, challenges status quo and makes recommendations for improvements to products and processes. Creates tools that help simplify job tasks and shares these with others
  • Related experience inPharmaceutical/MedicalDevice Manufacturing environment or related production industry experience preferred.
  • Related experience in managing with multiple planning (ERP) systems and interfaces.
  • Working knowledge of inventory and order/purchasing systems
  • Working knowledge of Microsoft based systems; mastery of Excel is a must

    • Other Personal Attributes

  • A strong team player with excellent communication, organizational and interpersonal skills and ability to operate in a matrix environment
  • Strong problem solving and resolution skills
  • Strong analytical and presentation skills
  • Keen driver for process improvement
  • Deep understanding of Business dynamics and Supply Chain
  • Excellent attention to detail
  • Strong initiative and able to lead/work independently

    • Reasonable Accommodations