Customer Service Operations Manager - Malaysia, Kuala Lumpur - Avensys Consulting

    Avensys Consulting
    Avensys Consulting Malaysia, Kuala Lumpur

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

    We are currently looking for Customer Service Operations Manager who has proven track record in IT Industry. This is an excitin g opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

    Customer Service Operations Manager

    What you will be doing:


    • Supervise customer service department and provide on-the-job training programs.


    • Assist in developing, implementation, and execution of department's policy and procedure.


    • Conduct KYC review on new client relationships.


    • Setting up retail and institutional client accounts.


    • Liaise with internal departments to ensure smooth client onboarding experience.


    • Handle existing clients' account maintenance request.


    • Perform financial transactions within back-office systems (Deposit, withdrawals, transfers, etc).


    • Manage internal conflicts and promote good working environment for the team & ensure all Customer Service functions are performed well, accurately, and timely.


    • Instil ZFX Core Values into day-to-day operation.


    • Timely feedback to team members and periodic appraisal.

    What you will need:


    • Degree holder in any discipline. Major in Accounting, Finance, Economics or business-related are preferred.


    • 5 years of experience in Customers Service/Back Office with at least 2 years of experience in managerial role.


    • Experience gained in FX/Finance industry is a must.


    • Proficient in Microsoft Office (Words, Excel, PowerPoint) and English & Chinese word processing.
    • Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.


    • Attention to detail, accurate, responsible, independent, initiative, customer oriented.


    • Fluent in verbal & written both English and Mandarin.

    WHAT'S ON OFFER

    You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

    To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [HIDDEN TEXT] Your interest will be treated with strict confidentiality.

    CONSULTANT DETAILS:

    Consultant Name : Seema Verma

    Avensys Consulting Pte Ltd

    EA Licence 12C5759

    Privacy Statement:

    We take your personal data protection seriously and adhere to both EU and local data protction regulations.

    Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

    Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.