Network Engineer - Puchong, Malaysia - Nityo Infotech

Description

•Hands on technical experience with good LAN/WAN operations, Network protocols, UNIX or Linux OS, and/or networking hardware required.
•Intermediate understanding of TCP/IP protocols and the OSI model
•Intermediate knowledge on LANs and WANs technology, including:
•Highly available, redundant networks,
•VLAN – setup and implementation.
•Firewalls
•Voice over IP network design and implementation,
•QoS,
•routing protocols,
•Proficient with Windows OS, Microsoft Networking, Active Directory.
•Sound knowledge of DHCP, DNS protocol/BIND
•Able to work with moderate supervision
•Good time management skills
•Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
•Proven Track record in term environment
•Analytical thinker with strong attention to detail
•Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.
•Must be able to relay technical information to customers with varying skill levels
•Strong organizational skills and ability to multi-task in a small business environment

Experience Required

2 - 6 Years

Industry Type

IT

Employment Type

Permanent

Location

Malaysia

Roles & Responsibilities

This position assumes a key role by being the front line assisting our customers at every stage including start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 rotational basis.
•Provide on-site Technical Product support or installation service to customer.oProvides Level 1 and Level 2 onsite technical support to troubleshoot and resolve hardware and software issues at customers' premisesoProactively and effectively communicates status, plan-of-action, and resolution of issuesoProvides customers and partners with a consistently high-quality support experienceoEffectively manages case escalations to vendor tier 3 support/technical centre while maintaining customer communicationoManages multiple cases and prioritizes based upon customer and business needsoTroubleshooting, diagnosing, and resolving hardware, software, and other network problems.
•Install hardware and software configurations, provide technical consultation and installation assistance to on-site personnel or contractor
•Provide technical product training and basic user functionality training to customer base when required
•Managing assigned projects and program components to deliver services in accordance with established objectives

Expertise & Qualification

•Fresh Graduate with Bachelors degree (BA/BS) in Network/Electronic/electrical engineering, computer science or equivalent are encourage to apply
•Preferred candidate with 2-3 year's experience in a field/technical support role, working with relevant technologies
•Cisco CCNA/CCNP or equivalent professional certifications are highly desired.
•Other industry certification such as, Fortinet NSE4/5/6, CompTIA security+, CISSP are desired