- Advisory services to academics and students on academic and administrative issues programme requirements, Modules Enrolment, etc
- Maintain systems and procedures for operating efficiency and continual improvement
- Workload planning coordination
- Reports generationand data presentation
- Assist in coordination and monitoring of academics and students statuses
- Students appealInvestigation and documentation
- Minutes writing and follow up actions
- Academic support in updating of attendance, setting meetings etc
- Prepare documents required for MQA and relevant professional bodies' visits
- Investigate and prepare documents all student related cases related to appeals and maintain records of such issues
- Ensure good relations, and effective and timely communication with students, parents, partners and staff
- Provide academic related support/advice to the academic leadership team
- Possess a Bachelor Degree in any fields
- At least 2 years of working experience, preferably in an educational institution
- Ability to organise and maintain records systematically and neatly
- Good in operational and administrative skills
- Good customer service skills
- Interpersonal and communication skills
- Experience in front-line customer service and stakeholder management
- Ability to interact with peers, academics, students, parents and staff with tact and sensitivity
- Ability to adapt to changes in work responsibilities and environment
- Ability to work in a team as well as independently
- Good general knowledge of the relevant processes and procedures
- Complete tasks under tight schedules and deadlines
- Proficient in computerised student information systems and database management and generic office computer software
- Meticulous -Attention to details
- Pleasant personality
- Dedicated and trustworthy in handling matters confidentially
- Diligent and self-motivated
- Good team player
- Well Organised
- Upholds organizational values
- Willingness to learn and flexible to changes in work responsibilities
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Executive - Faculty Office - Malaysia - Taylor's Education Group
Description
JOB PURPOSE
The Executive Faculty Office for Taylor's College to support the day-to-day academic operations of the faculty / programme(s), by ensuring timely and accurate data and records are updated. He/ She will also assist to ensure that all daily operations of the faculty are consistent with the College policies and procedures.
KEY RESULT AREAS / RESPONSIBILITIES
JOB SPECIFICATIONS
QUALIFICATION
RELATED EXPERIENCE
COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
COMPETENCIES (BEHAVIOURAL)