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- To support the integration and implementation of global standard processes, merger & acquisition into the region
- Effectively support process improvement in the Order to Cash area in line with deliverables and manage all stakeholders to ensure deliverables are communicated effectively.
- Effectively support the Order to Cash function in delivery of services to BASF group companies.
- Ensure services are delivered in accordance with established processes and work procedures and in compliance with BASF policies.
- Assist to implement solutions in line with the BASF, Global Business Services and BASF Asia-Pacific Service Centre strategy.
- Support the development and implementation of new business practices and processes in compliance with BASF Group requirements.
- Ensure policies, processes and business practices comply with and are maintained in accordance to BASF group and regional standards.
- Engage with the project owners/ leads, local companies and relevant functional units / work streams to ensure that project solutions are adopted, implemented, and maintained appropriately.
- Support in communication of project deliverables to ensure all stakeholders are kept informed on progress and issues/resolutions.
- Support or conduct training / workshop in project and process solution implementations
- Provide process knowledge and support in troubleshooting to resolve issues
- Act as a backup for Expert as and when required
- Backup, assist with and perform Order to Cash tasks of delivery team when required.
- Perform other duties as and when delegated, including job rotation to other functional teams
- Participate in any compliance audits and respond to audit queries
- Governance role to ensure all work documentation and work processes are updated and meet with Internal Control Framework on timely basis
- Ensure compliance to BASF policies & guidelines, Financial Reporting Compliance requirements, local company legal and statutory requirements
- Contribute and support the Senior Manager and Managers in the implementation of project initiatives e.g. Continuous Improvements, Technology Enhancement, Internal Control, Six Sigma, Scorecard etc.
- Support Order to Cash delivery teams through sharing of knowledge and experience and best practices
- Such other tasks as BSSCKL management and changing business environment may require to be performed
- Support team strategic plan and objectives
- Support the Order to Cash delivery teams to deliver services within defined service levels
- Ensure customer queries are attended to and resolved in a timely, responsible and proactive manner
- Assist to identify, recommend and implement continuous improvement initiatives to improve service delivery excellence and customer satisfaction.
- Identify best practices or solutions within and outside of Order to Cash team.
- Support Global Business Services (GBS) and Regional initiatives
- Assist and support standardization across regions and globally by focusing on alignment of end to end business process areas, system and tools.
- Assist in improving productivity of Order to Cash by conducting relevant benchmarking exercise and monitoring through Key Performance indexes.
- Support to manage costs within project budget expenditure guidelines.
- Assist to plan and monitor project resources / man days
- Support business requirement / variation from global / regional process, preparation of business case and escalation to relevant global/regional functional units.
- Support regional and BSSCKL Change Management.
- Support in defining functional specification for project implementation
- Assist to provide guidance as well as proactive consulting for optimization of process.
- Assist to ensure effective knowledge transfer as for sustainable development of knowledge within the team
- Assist to provide operational and strategic support in designing, implementation and continuous improvement of Order to Cash internal functional training to maximise learning process based on current and future business needs.
- Assist to develop, maintain and update a set of comprehensive and complete training materials of Order to Cash internal functional training.
- Work with the relevant stakeholders to understand service delivery information and technical knowledge and keep up to date on changes that may impact the training content and training delivery.
- Conduct functional training in accordance with established training structure
- Establish a knowledge database of work problems encountered and steps for resolution to facilitate continuous learning, development and cross sharing of knowledge throughout Order to Cash team.
- Support new and existing team members through proper knowledge transfer; and sharing of best practice thereby ensuring quality is maintained through any staff transition
- Support communication with Global / Regional Application Owner
- Assist to establish training needs, organize and conduct trainings on global / regional applications
- Assist in designing first level support and train users accordingly
- Data quality monitoring and improvement
- Provide guidance and support to the designated Order to Cash team
- Assist managers in providing feedback and reinforcement to team members regarding development needs and opportunities, and secure resources to support development efforts
- Establishes good interpersonal relationships by helping team members feel valued, appreciated and aware of business performance issues.
- Follow BASF Group guidelines; accounting and reporting guidelines
- Understand and follow local regulation and statutory requirements
- Assume Expert's role in the absence of Expert
- Counterparts and/or relevant stakeholders in BASF companies, internal auditors and the other BSSCKL functional teams
- Managers, Senior Managers, Analysts and peer team members
- Service Centre management team
- Global/Regional Order to Cash functional units
- Global Business Services team / Project Management team
- Work closely with external consultants, auditors etc.
- Works with minimal supervision
- University degree in accounting or business administration.
- Chartered, Certified or Certified Professional Accountant or equivalent.
- Internal delivery experience in BASF.
- More than 5 years experiences in Accounts Receivable or other accounting function including 2 years specialized in or have strong knowledge in Order-to-Cash processes.
- Experience working in an SAP environment.
- In-depth knowledge and understanding of:
- Order to Cash and other accounting functions.
- SAP system or other ERP system.
- Knowledge and experience of MS office tools
- Proficiency in English and other language required with good communication skill.
- External experience in a shared service or business process outsourcing engagement will be an added advantage.
Treasury (Specialist) - Kuala Lumpur, Malaysia - BASF Asia-Pacific Service Centre Sdn. Bhd.
Description
Objectives of the Position
Main Tasks
Functional Tasks (including but not limited to)
Compliance
Others
Service Management
Quality and Continuous Improvement
Planning and Controlling
Project Management
Knowledge Management
Global / Regional Application Coordination
Professional guidance / multiple reporting lines
Frequent cooperation within BASF Group
Frequent cooperation outside BASF Group
Degree of Supervision Required in the job
Requirements
Education
Working Experience & Skills
Technical & Professional Knowledge