Malaysia, Senior NOC Engineer - Malaysia, Kuala Lumpur - CDNetworks

Description

About the job

We are looking for experienced candidates eager to learn our technology, support our products, and grow to bigger roles in the company. As a senior NOC engineer, you will be part of a team in Malaysia supporting and overseeing CDN/ Cloud 24/7, which is a large, distributed SaaS cloud offering in over 300 locations around the world. You will be responsible in monitoring, troubleshooting, and responding to network issues.

Responsibilities:

• Monitor and support our CDN and other services to meet Service Level Agreements (SLAâs).
• Diagnose and troubleshoot network issues.
• Learn new products and products changes and train NOC engineers to support them.
• Track and document network issues and compile into knowledge-based system.
• Perform support primarily via e-mail and web portals but also some via telephone.
• Work with internal escalation teams to support resolution of service issues.
• Perform all work in accordance with company processes.
• Handle a project and other duties as required.

Requirements:

• Candidate must possess at least a Diploma/ Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Domain experiences desired: Linux, RHCSA, HTML, CCNA, DNS, TCP/IP.
• Required language(s): English written and spoken. Mandarin written and/or spoken is an advantage.
• Experience working in Network Operations Center (NOC) or related IT support/ analyst for at least 3 to 5 years.
• Excellent analytical and problem-solving skills.

Additional Criteria:

• Fast learner and able to adapt fast pace working environment.
• Good written communication skills, able to work independently, reliable.
• Ability to work well under pressure.
• Must be able to work in rotating shifts.