- Provide 1st and 2nd level technology support for all the virtual assets products hosted on our trading platform, performing detailed troubleshooting and resolving issues in live production environments reported by the customers.
- Perform deep dive analysis using infrastructure and application logs, metrics and traces to identify performance bottlenecks relating to system performance, APIs, websockets, databases.
- Perform code debugging to identify software issues, develop hotfixes and seek peer code review with senior software engineers before deploying into staging and production.
- Observe the application health and manage alerts with the goal to restore normal service operation as quickly as possible and to minimize the impact on business operations.
- Collaborate with the software development teams to build an effective Observability stack to generate logs, metrics, traces and notifications for production services.
- Work with engineering and product teams, as well as other vendors, to test and deploy software updates, license updates and fixes to production.
- Assist with documentation on knowledge base articles, operations manuals, incident and problem management process.
- Bachelorâs degree in Computer Science, Information Systems, Engineering or other related field.
- Proficient in programing languages - NodeJs, JavaScript, TypeScript, Java, SQL and Bash
- 1-2 years of experience is preferred in the support of fintech applications, payment processors, crypto trading platforms etc.
- Fresh Computer Science Engineering Graduates with at least 6 months internships completed in Blockchain, Web3 projects are encouraged to apply.
- Fast learner with excellent analytical problem solving and communication skills.
- Expertise in using tools such as Postman, Git, Jira, AWS services such as API gateways, Lambda, CloudWatch etc.
- Experience with relational & non-relational databases (e.g. querying, and performance analysis).
- Experience with CI/CD and deployment pipeline setup and automation (Github actions).
- Have excellent problem solving, time management skills, ability to work independently or as part of a team.
TechOps Engineer - Malaysia, Kuala Lumpur - Aquanow
Description
TechOps Engineer (Malaysia)
Aquanow, a leading infrastructure and liquidity provider that enables institutional and enterprise use-cases for digital assets, is looking for a TechOps Engineer to join our global support function to operate based out of Kuala Lumpur, Malaysia. The TechOps Engineer is responsible for administering and monitoring our production environments. This is a unique opportunity to work alongside a highly experienced team and contribute to the development of a high-growth trading and technology company.
Job Description
Skills and Qualifications: