Customer Service 客服 - Kuala Lumpur Centre, Kuala Lumpur

Only for registered members Kuala Lumpur Centre, Kuala Lumpur, Malaysia

6 hours ago

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小程序海外客服 · 公司简介: · 公司现招小程序海外客服专员,主要负责公司小程序海外用户的日常咨询与售后支持,通过线上方式(聊天工具 / 邮件 / 系统后台)为客户提供专业、及时的服务,提升用户满意度与留存率。 · 工作内容: · 通过在线客服系统回复海外用户咨询,解答产品使用、账户问题等相关疑问; · 处理订单问题、充值异常、功能操作指引等基础售后事项; · 跟进客户反馈,记录问题并及时提交至技术或相关部门处理; · 协助维护客户关系,提升用户体验与满意度; · 监控后台数据,发现异常情况及时上报; · 按照公司 SOP 执行客服流程,确保服务标 ...
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