it helpdesk officer - Malaysia - Perbadanan Bekalan Air Pulau Pinang Sdn Bhd

Description

Duties & ResponsibilitiesResponse to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.
Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new system and applications.

Working continuously on a task until completion (or referral to third parties, if appropriate).Review diagnostics and assess the functionality and efficiency of systems.

Determine rationale and methods for upgrading company network software programs each time an update is released.
Ensure task schedule are on track resolve with regular updates.
Health check daily application and the data updates

Job RequirementsMust possess at least Post-Graduate Diploma / Professional Degree in Computer Science / Software Engineering / IT or equivalent.

Experience on POS hardware and software.
Experience and MDM and IT management software.
Experience on remote application.
Comprehensive understanding of network architecture and client/server technology.
Experience POS software and hardware devices.
Experience on SQL queryRequired shift work.