OTC Customer Service Specialist - Kuala Lumpur, Malaysia - MEXC

Description

Hello MEXC is looking for an OTC Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for

Why us

• MEXC ) is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap).
• Competitive salary + bonuses
• Career advancement
• Various benefits and support from the company
• Friendly team

Job Responsibilities:

• Act as the primary point of contact for OTC clients, providing prompt and courteous assistance via email, chat, and phone.
• Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary.
• Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality.
• Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.

Job Requirements:

• Fluent in Mandarin and English
• Strong business sensitivity and able to master basic business after receiving training. Financial related knowledge and experience is preferred;
• Ability to self-manage and work independently in a fast-paced environment with constant changes;
• Good communication, good expression skills, affinity, hard-working, good pressure-bearing ability;