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- Secures that every request is being logged and maintained into a case management tool to track volumes, Service Level Agreements (SLAs)
- Works per guidelines and instructions to meet set SLAs and quality targets.
- Maintain reminders and notifications to the Center of Expertise Unit HR, Employees, or Managers as specified in the working instructions – strong follow-up practice is important.
- Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
- Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date – you're helping everything stay streamlined for a more efficient workflow.
- Other projects/tasks as allocated by the Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis, and improvement actions.
- Process scope includes the following HR processes areas: master data and reporting, recruitment, onboarding, talent management, reward and recognition, learning and development.
- Excellent in communication.
- Education associate degree; preferably in Human Resources or Business Administration Experience.
- Bi-Lingual Language Skills: Must be able to read, write, and communicate in English. Candidates fluent in English Language is mandatory.
- Excellent verbal and written communication skills, including active listening to the input of others and summarizing information to ensure they have been understood.
- Exposure and knowledge in various HR processes for the following areas of expertise is an advantage: master data and reporting, recruitment, talent management, reward and recognition, learning and development. Previous work experience within HR administration activities, in general, will serve to be beneficial.
- Understanding labor and social law requirements is an asset.
- Genuine interest to grow and develop further in HR Excellent computer proficiency (e.g., MS Office – Word, Excel, and Outlook) and HRIS (Workday experience a plus) – being tech-savvy is a major plus in this role.
- Experience in working in a shared service center or call center is an advantage.
- Must be able to work in a fast-paced (but fun) environment. Maintaining a positive attitude and providing exemplary customer service is essential – a positive experience for the customer results in a positive experience for all
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team – we all have each other's backs.
- Empathy and a true service mindset to ensure a great employee experience for service delivery.
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment within the Shared Services team and KONE Front Line. The best part is all leaders are great and open-minded.
People and Communications Services Agent - Petaling Jaya, Malaysia - KONE
Description
What will you be doing
Are you the one?
What do we offer?
Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.