Senior Manager, Voice of Customer - Kuala Lumpur

Who We Are · At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. · OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications ...

Who We Are · At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. · OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications ...

We are seeking a motivated team member to join our Service Operations team. · We are looking for someone who is focused on Voice of Customer (VOC) management and service improvement initiatives. · VOC Collection & Analysis – Collect customer feedback related to our products and s ...

· Who We Are · At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. · OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applicati ...

Who We Are · At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. · OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications ...

· Who We Are · At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. · OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applicati ...

Who We Are · At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. · OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications ...

About Sutherland · Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. · We work with iconic brands worldwide. We bring them a unique value proposition through mark ...

Provide timely support to customers through chat and phone. · Handle customer's concerns positively and professionally. · ...

About Sutherland · Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. · We work with iconic brands worldwide. We bring them a unique value proposition through mark ...

The Role: · Respond to customer inquiries and provide technical assistance in a timely and professional manner. · Address customer concerns, resolve issues, and ensure high customer satisfaction levels. · Troubleshoot and provide solutions for technical problems related to our ow ...

Core Responsibilities · Data Harvesting: Aggregated sentiment and feedback from social media, reviews, and targeted surveys. · Strategic Analysis: Identify high-impact trends and friction points within the customer journey. · Cross-Functional Collaboration: Partner with Product a ...

As the Global VoC Operator - Senior at Roche Services & Solutions (RSS), you serve as a subject matter expert for the Roche Pharma Voice of the Customer (VoC) Program and Platform (Qualtrics). You drive all aspects of the VoC Program execution on a global layer. · on behalf of GP ...

BENEFITS: · Paid training will be provided. · Shift and KPI Allowance · Annual Leave + Medical Leave + EPF + SOCSO · MNC and friendly working environment. · Able to start 20th March 2026 · . · Working Location: KL Sentral · Working hours : 24/7 Rotating shift (5 work days, 2 days ...

We are hiring · Korean speakers · for our upcoming · 4 May joining date · for the · Customer Service (Voice) – Healthcare Project. · Role: · Customer Service Agent – Healthcare (Voice) · Location: · KL Sentral, Malaysia · Shift: · Permanent Night Shift (US Market) · Salary: · Up ...

AI Rudder · is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activa ...

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate ...

We are looking for a highly motivated AI Solution Engineer Intern to join our team. You will work at the intersection of Large Language Models (LLMs), Voice AI, and Agentic frameworks. · ...

Job Title: Customer Service Executive — Non-Voice (Japanese Speaker) · Location: · Menara EQ Plaza, Kuala Lumpur, Malaysia · Work Mode: · On-site · Shift: · 24/7 Rotational Shift · Openings: · 4 · Salary: · RM 8,000 – RM 9,000 per month · Job Summary · We are looking for Japanese ...

A leading global technology provider is excited to hire a L3 Voice Engineer in Malaysia to lead enterprise contact center solutions across the region. This hybrid position offers you the opportunity to the SME for enterprise contact centre platforms, owning everything from archit ...