Manager, Customer Service - Kuala Lumpur, Malaysia - Agensi Pekerjaan EPS Consultants Sdn Bhd

Description

Client Background:

BPO wing that offering a spectrum of services, from data analysis, customer service, and risk

management to administration, IT support, human resources, marketing, and beyond.

Location: KL

Tenure: Permanent role

Salary: Basic Salary

Duties and Responsibilities:

. in processing orders, requests, and transactions with flair.

. Initiate proactive customer outreach to enhance their experience.

. Tackle customer complaints with finesse and efficiency.

. Gather and analyze valuable customer feedback.

. Respond promptly and professionally to customer inquiries.

. Maintain a positive, empathetic demeanor at all times.

. Collaborate and coordinate seamlessly with your awesome colleagues.

Job Qualifications:

. College degree preferred but not a deal-breaker for passionate individuals.

. Keep your cool under pressure, turning customer stress into satisfaction.

. Computer-savvy and comfortable navigating digital landscapes.

. Previous experience in customer support is a plus.

. Proficient in both written and spoken English and selected languages to support.

. Impressive typing skills.

. Master the art of multitasking and effective time management.

If you are interested in the position, kindly apply directly online by clicking on the 'Apply' button. Thank you.