No more applications are being accepted for this job
- Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
- Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI's /KQI's.
- They will be the teams "go to" personnel in matters related to Dealing, Reporting and Settlement.
- Monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
- Promote Cacies's Values and Golden Rules.
- Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
- Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:
> Trade processing
> Dispatching
> Cash Processing
> Electronic Dealing
> Reporting
> Distribution - All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
- Perform quality checks or second level validation on output from the team.
- Ensure daily cut-offs are adhered to in accordance with the SLA.
- Ensure quality and timeliness around all activities.
- Ensure queries are managed effectively.
- Liaise with other department units to ensure high-quality service provided to clients.
- Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
- Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume.
- Participate in any training as directed by the Manager, Shareholder Services.
- Complete any necessary or recommended internal or external structured training programs and modules.
- Ensure all team deadlines are met with a very high level of accuracy.
- Ensure all documents are carefully reviewed by team capturing all instructions & information accurately.
- Review and monitor the client workflow queue to ensure all items action within SLA.
- Provide high quality client service or to stakeholders by responding promptly and accurately to all queries received by the Team, in accordance with agreed timeframes.
- Providing clear and concise internal communication where and when necessary to the relevant teams/persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.)
- Ensure all deadlines are met with defined benchmark, ensure all documents are carefully reviewed capturing all instructions & information accurately, Review and monitor the client workflow.
Supervisor, Shareholder Services M/F - Cyberjaya, Malaysia - CACEIS
Description
Job description
Supervisor, Shareholder Services is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.
Region: Lux
Working Hours: 3pm -12am or 4pm -1am
What will you do?