Supervisor, Shareholder Services M/F - Cyberjaya, Malaysia - CACEIS

    CACEIS
    CACEIS Cyberjaya, Malaysia

    1 week ago

    Default job background
    Permanent Contract
    Description

    Job description

    Supervisor, Shareholder Services is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.

    Region: Lux
    Working Hours: 3pm -12am or 4pm -1am

    What will you do?

  • Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
  • Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI's /KQI's.
  • They will be the teams "go to" personnel in matters related to Dealing, Reporting and Settlement.
  • Monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
  • Promote Cacies's Values and Golden Rules.
  • Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
  • Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:
    > Trade processing
    > Dispatching
    > Cash Processing
    > Electronic Dealing
    > Reporting
    > Distribution
  • All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
  • Perform quality checks or second level validation on output from the team.
  • Ensure daily cut-offs are adhered to in accordance with the SLA.
  • Ensure quality and timeliness around all activities.
  • Ensure queries are managed effectively.
  • Liaise with other department units to ensure high-quality service provided to clients.
  • Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
  • Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume.
  • Participate in any training as directed by the Manager, Shareholder Services.
  • Complete any necessary or recommended internal or external structured training programs and modules.
  • Ensure all team deadlines are met with a very high level of accuracy.
  • Ensure all documents are carefully reviewed by team capturing all instructions & information accurately.
  • Review and monitor the client workflow queue to ensure all items action within SLA.
  • Provide high quality client service or to stakeholders by responding promptly and accurately to all queries received by the Team, in accordance with agreed timeframes.
  • Providing clear and concise internal communication where and when necessary to the relevant teams/persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.)
  • Ensure all deadlines are met with defined benchmark, ensure all documents are carefully reviewed capturing all instructions & information accurately, Review and monitor the client workflow.