Business Management Intern - Malaysia, Kuala Lumpur - GoGet

Description

The Company - GOGET

GoGet is an on demand workforce platform. Our mission is to transform the traditional labour market. No longer do people have to choose between a full time job or an 8 hour working shift. We believe the future of work is here and that is through creating opportunities by connecting people in a whole new way. A stay-at-home mother can be included in the workforce for 2 hours between school drop off times, a retiree is able to connect and help out a local neighborhood florist and business owners are able to grow their operations without full time costs. We envision a world where true empowerment is possible. We empower businesses to connect with the cityâs workforce, grow their operations while saving money and be more efficient. For our users in the community who are looking to network, learn a new skill, we are changing the game for opportunities, upskilling and mobile training for the nationâs people. If you feel passionate about helping others, about connecting people and about creating impact through innovation, join us

Location

Our office is located at Common Ground, Damansara Heights, Malaysia. However, we work flexibly, which means a hybrid style of working remotely and from the office.

Device

Please ensure that you have a fully functioning laptop for this position. The laptop must be able to have multiple browser tabs open at the same time and not have regular reliability issues.

The Role

GoGet is looking for a passionate Business Management Intern to join our GoGet Business team. The central goals are:

1. To grow and build highly optimised acquisition of business and GoGetter communities.
2. To strengthen GoGetâs positioning as an on demand workforce solution to both businesses and part time job seekers.
3. Ensuring high activation & levels of engagement amongst our users.
4. Monitoring & ensuring adherence to quality management standards to provide the best level of service.

This role will entail growing GoGetâs portfolio of users, understanding the competitive landscape in the market to ensure the companyâs longevity. As a Business Management Intern, you will gain experience in one of business teams in GoGet and placement would depend on availability of internship position and your skillsets at that particular time. During your internship, a supervisor will be assigned to you to ensure a fulfilling learning and working experience

At GoGet we are People first, then Process and Product. People because we believe not only in the community that underpins the model of GoGet but that execution is our differentiator and people are necessary for this to be done well. This is what we believe eventually delivers a great product that we deliver to our users and the overall community. Youâll have the opportunity to work with some of the most resourceful and determined individuals who are passionate about impacting peopleâs lives by creating opportunities on the GoGet platform. Come work with our wonderful and passionate team and make an impact on our community today

Let's break that down

1. To assist the in content and communications to support all functions of the business (Acquisition, Activation & Engagement, Quality Management for both Business and GoGetter communities)

• Create content which includes but is not limited to artwork, videos, banners, gifs and infographics that will be used as communications for purposes such as new feature roll out & adoption, community engagement activities, contests and monthly newsletters.
• To prepare deliverables in the form of emails, in-app announcements, Facebook posts and articles.
• Use communication tools like Mailchimp, SendinBlue, internal app announcements software & SMS to schedule communications
• Assist in ads setup for paid display or paid search campaigns using Meta Ads manager and Google Ads, and work with Performance Marketing Specialist to ensure setup is well done till live.
• SEO Backlink outreach support - direct email or contact publishers on websites or Social Media.
• Support in preparation of post campaign analyses and/or monthly reports to be shared with the larger team
• Building relationships and insights with the communities we serve through assigned ad-hoc outbound phone calls

2. To understand & provide key insights on community issues to drive overall improvement and engagement

• To monitor daily and respond to enquiries coming into social media channels such as Facebook, Whatsapp, Instagram, TikTok and LinkedIn as well as official email channels
• Monitoring and responding to reviews on Appstore and Playstore (daily) as well as Google My Business for reviews (weekly)
• Attending to incoming calls via the Business hotline
• To support the Business Teams and report on insights gathered from the community via surveys, polls and responses
• To brainstorm and propose solutions to drive for high Activation & Engagement in the community.
• Assist in preparing information and research materials by creating and maintaining PowerPoint presentations
• Ad-hoc organic lead generation where assigned

3. To maximize company revenue by matching demand and supply

• To support daily monitoring and matching of jobs on the platform via manual assignments and communication to relevant stakeholders
• Managing ad-hoc communication channels
• To assist Business Teams in conducting data analysis, ensure completion of jira cards created and driving business experiments to land on insights that can drive business decisions
• Providing general support to the Projects team with ad-hoc tasks during the deployment of large scale projects.
• To assist on project documentation, maintaining project files, updating project schedules, and tracking project progress.
• To support in dispute and report handling for any issues faced during project deployment
• Liaising with internal stakeholders to ensure required improvements to the platform are communicated and executed

Who will you work with

We work as a team, and your role is to be a great team player with your Head of Department, Supervisors and any other cross teams that may be required.

Requirements

• Must be proficient in computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) and G-Suite services such as Google Sheets, Google Doc, Google Slides and Canva.
• Must be comfortable joining meetings and communicating.
• Must be 18 years of age and above.
• Excellent English & Bahasa Malaysia written and verbal communication skills.
• Love communicating via written, visuals and artwork.
• Passion for understanding problems and solving them with content, design or technology

Permanent Job Offer

There is a possibility for a permanent job to be offered based on a case by case basis and a good review from the hiring manager.