Service Delivery Manager - Kuala Lumpur, Malaysia - Scicom

    Scicom
    Scicom Kuala Lumpur, Malaysia

    2 weeks ago

    Scicom background
    Full time
    Description
    Job Description

    The Responsibilities of the Role:

  • Able to communicate and adapt to different people and diverse personalities.
  • Able to multi-task and work around scheduled deadlines within a dynamic and challenging environment.
  • A high degree of integrity and professionalism with leadership traits.
  • Ability to work under pressure and maintain a positive frame of mind. Dynamic, highly motivated and a result- oriented team player with good interpersonal skills.
  • Multiple concurrent tasks / projects / priorities.
  • Ability to prioritize a good sense of judgment and display aptitude for accurate decision making.
  • Ability to work in a challenging environment.

    • Skill Requirements:

  • Min 5-8 years of direct experience managing IT-related Customer Service centers / Field Service.
  • Min 3-5 years' direct experience on Vendor Management.
  • Diploma or bachelor's degree in business administration, Computer Science or Engineering.
  • Experience working in MNC environment, interacting with out-country counterpart.
  • In-depth disciplinary knowledge; leverages business acumen and subject matter expertise.
  • In-depth knowledge and management of Call Centre services, Field Services and Parts Supply Chain operations is essential.
  • Provides deep Subject Matter Expertise advice on program delivery.
  • Thorough understanding and management of customer business needs and expectations.
  • Manages projects and program execution.
  • Excellent interpersonal and communications skills.
  • Good spoken and written English is compulsory. Additional language ability like Chinese is an added advantage.
  • Ability to manage difficult customer issues or escalation.

    • The Package :

  • Attractive Salary (RM 9,000 - RM 13,000) / Performance related bonus for confirmed staff.
  • Able to speak, read and write in English and Tagalog / Work remotely from Philippines.
  • Performance related bonus on a quarterly basis for confirmed staff.
  • 1.25 days per month Annual Leave / 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
  • Able to access and utilise the remote access to client and SCICOM systems the Consultant shall ensure that the minimum Laptop / PC specs requirements are adhered to: Processor: 1.80 GHz / RAM: 12.0 GB / OS: Windows 10.

    • Experience Required :

  • Associate.

    • Location :

  • Kuala Lumpur, WP, Malaysia.

    • Employment Type :

  • Full-time.