customer service representative - Penang, Selangor, Malaysia - Net2source LLP

Description

Main Requirements:
Core Competencies & Proficiencies Levels

• Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language
• Ability to multitask, detailed oriented and possess good problem-solving skills
• Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
• Passionate in helping to resolve customer issues / queries and complaint handling
• A team player who thrives in a fast paced, dynamic environment
• A self-starter who is able to work independently and under minimal supervision
• Able to determine the problem/sentiment of each interaction and responds professionally
• Communicating with customer through all channel (phone, social media, digital, chat, etc)

Minimum Skills Required:
o 1 year of minimum experience in Customer Service
o Decision-making skills and analytical skills are highly needed competencies due to nature of the program.
o Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
o Good time management skills
o Can work under pressure and can deliver set goals
o Confident in handling complex situation
o Conversant and able to convey messages
o Ability to effectively respond to customer needs o Interpersonal skills required to work well with others
o Ability to follow directions
o Ability to use the desktop computer system
o Ability to navigate within web-based applications
o Ability to multitask
o Ability to learn at a fast pace
o Good comprehension and listening skills