Guest Services Assistant - Sepang, Malaysia - AirAsia

Description

Job Description

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Responsibilities:

Documentation Checking: passport checking (International) and matching (Domestic), reservation checking from the system and issuing boarding pass.

Tagging luggage and carry on inspection, referred to Teams & Conditions.

Boarding guests to the aircraft.

Deplaning guests from the aircraft.

Providing assistance to guests if any special need: wheelchair, NTL, etc.

Handling documents: GD, crew sign, collecting departure and arrival immigration card.

Asking 7 mandatory security questions to all passengers that check-in their luggage.

Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.

Qualifications:

Bachelor's Degree in any field with customer service or ground service experience

Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous

Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment

Proficient in oral and written English and Thai or local language where staff is located

Possess good interpersonal and communication skills with TOEIC scores above 550 is advantageous

Able to work on shift with flexible hours

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.