Chat Support - Malaysia, Kuala Lumpur - MindPec Solutions

Description

Role: Chat Support (Japanese nationals /Natives)

Location: Malaysia, onsite

Job type: Permanent

Client will provide:

• VISA Support
• Flight ticket
• 2 weeks hotel accommodation

Position Summary:

Job Expectations:

• Understand customer inquiries and respond via applicable channels: email, and chat (10% PHONE CALLS)

• Understand customer inquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

For more details: please reach out to below contact details:

Line: swapna_lonare

Kakao: Swapna_Dream

whatsapp:

email: [HIDDEN TEXT]