Customer Service Officer - Shah Alam, Malaysia - Bollore Logistics Asia Pacific

Description

Coordinating the customer service tasks at branch level.

KEY ACCOUNTABILITIES
Customer Service

· Serve as liaison between the customers and other department.

· Provide prompt and professional attention to all internal and external clients' requests or problems.

· Support and provide quotation and concerned documents to customers

· Preparing customer shipping instruction for billing purpose.

· Maintain and update records in customer's software system

· Plan the daily truck planning and communicate with the respective transporter.

· Do the necessary adjustment, movement & transfer in system timely and validate accordingly.

· Handle customer's enquiries promptly.

· Ensure compliance with customer's Standard Operating Procedures.

Documents and Reports

· Responsible for timely submission of reports and data to customers.

Specific Activities

Carrying out any other request made by their manager.

Requirements

Behavioural

· Excellent communication

· Team player

· Rigorous

· Excellent inter-personal skills

· Organized

· Responsive

· Negotiation skills

Language

Fluent in English + local language

Benefits

You will enjoy:

• Dental
• Medical
• Birthday Leave
• Festival Leave