E-Commerce Customer Service - Malaysia, Selangor - Moda Home Sdn Bhd

Description

Job Responsibility

• Fully understand the company's sales products and their specifications.
• Provide online assistance in addressing customer complaints and product inquiries (e.g., Shopee, Lazada, FB Livechat, etc.).
• Handle post-sales processes such as returns, exchanges, and resolving delivery issues.
• Close deals with online customers and ensure sales targets are met (typically for popular products with predetermined pricing on online platforms).
• Maintain good interaction with customers who have made purchases and follow up on their orders.
• Learn how to sell effectively on online platforms.
• Enhance customer satisfaction and brand value through effective customer service management.
  
  

Job Requirements

As long as you:

• Have experience in e-commerce customer service (preferred)
• Working on public holidays/Sundays (work from home)
• Can accept evening shifts ï1⁄45.30pm pmï1⁄4
• Possess good communication, coordination, and teamwork skills
• Diligent, responsible, and highly dedicated to work
• Adaptability and problem-solving skills
• Good emotional control and ability to regulate emotions
• Location: Balakong/Semenyih
  
  

IT's too hard to work alone. Join us and have a complete system. Willing to work overtime for more rewards. You reap what you sow.

There are plenty of opportunities for development in a company where even Admin receives commission.

Job Benifits

We are looking for individuals with diverse strengths to join our team, in a company that clearly rewards and penalizes.

We have a well-established employee management system that regularly allocates commissions to each department.

• We do not focus on academic qualifications.
• We do not focus on appearance.
• We do not focus on past experiences.