Customer Service Associate - Kuala Lumpur, Malaysia - Nezda Technologies Inc.

Description

Nezda Technologies Inc. is currently hiring for Customer Service Associate.

Location: UOA Business Park, Glenmarie, Shah Alam, Selangor, Malaysia.

Job Description:

End to end airline operation.

Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries.

To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

To be able to deal with customers and meet customer requirements.

Work Environment 24/7.

Language: Should be fluent in spoken English & the specific Language (Mandarin).

Minimum 6 months of experience in the Airlines or Travel industry.

Personal Style Enablers:

Should have a good standard of both Spoken and written English & the specific Language (Mandarin).

Needs to be a team player with a positive attitude.

Should be adaptable to change.

Needs to display confidence and the ability to sell a given product.

Extrovert with a customer service mind set.

Working Hours:

24 x 7 shift (Rotational)

Shift Break:

9 hour shift with 1.5 hours break.

Working Days:

5 Days working in a week (2 Rotational Off Days).