Customer Service - Kuala Lumpur, Malaysia - Snaphunt

Description

The Offer

• Join a well known brand within Hospitality
• Flexible working options
• Opportunity to make a positive impact

The Job

Your responsibilities will include:

• Take call and provide accurate answer to customer queries.
• Delivery excellent customer support & services and offering patient assistance at all times.
• Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
• Deliver customers support & services effectively through active communications.
• Meet and exceed all key performance indicators set by the company and the client.

The Profile

Skills required:

• Minimum 1 year relevant working experience in voice channel support in customer services
• SPM, Diploma Holder or Graduate, Fresher can apply.
• Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
• Proficient in Mandarin and English is a must - Malaysian Native speaker with above or more required languages is an added advantage to be able to liaise effectively to different stakeholders across the region.
• Always perform duty in professional manner at all times.
• You have at least 1 year experience including solid experience in a similar role within Professional Services, Hospitality, Leisure, Travel and Aviation, Transport & Logistics.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You are a self-starter and demonstrate a high level of resilience

The Employer

Our client find the right talent for their business through expert recruitment services and consulting solutions, ultimately driving their success through exceptional human resources.