No more applications are being accepted for this job
- Lead and manage a team of insurance operations professionals, ensuring high performance and productivity
- Oversee day-to-day operations and ensure compliance with established policies and procedures
- Develop and implement strategies to improve operational efficiency and effectiveness
- Provide guidance and support to team members, ensuring their professional development and growth
- Collaborate with cross-functional teams to drive operational excellence and deliver exceptional customer service
- Monitor operational performance and identify areas of improvement or corrective actions
- Manage and resolve escalated issues or complaints from clients
- Manages and leads a team of insurance operations professionals
- Ensures compliance with established policies and procedures
- Develops and implements strategies to improve operational efficiency
- Provides guidance and support to team members
- Collaborates with cross-functional teams to drive operational excellence
- Monitors operational performance and identifies areas of improvement
- Manages and resolves escalated issues or complaints from clients
- Performs other duties as assigned
- Insurance Operations Role
- Team Leading experience is must, should lead small team of 5-20 people
- Conduct fact finding to generate and follow up on insurance quotations and endorsements
- Deliver excellent service to all customers
- Handle customers' queries and feedback
- Process insurance applications, renewal, cancellation and payment
- Provide various premium collection reports for commission payout purpose
- Strong knowledge of insurance industry practices and regulations
- Proven experience in managing and leading a team
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and meet deadlines
- Customer-focused and committed to delivering exceptional service
- Strong organizational and time management skills
- Proficient in Microsoft Office applications
Team Lead - Malaysia - Unison Consulting
Description
Team Lead - Insurance Operations Role