Customer Service Specialist - Malaysia, Selangor - SunFeet International Sdn Bhd

Description

• Computer literate.
• Ability to describe product features in simple or technical terms based on clients' existing knowledge.
• Exceptional organizational and verbal communication skills.
• Confident, assertive, and honest approach to communication.
• Outstanding improvisation, negotiation, and persuasion abilities.
• Attuned to subtleties in human interactions.
  
  

• Reading product manuals and attending training workshops to maintain an in-depth understanding of our offerings.
• Making and receiving calls to discuss our products.
• Working to overcome barriers such as poor connectivity, language differences, and hearing impediments.
• Tracking and engaging in follow-up conversations about products, as needed.
• Fielding questions about the cost, warranty, and functionality of each pertinent item.
• Promoting suitable products to clients based on their requirements.
• Suggesting appropriate payment arrangements based on clients' available finances.
• Striving to provide top-notch customer service in each instance.
• Achieving stipulated sales goals on time.
  
  

• Computer literate.
• Ability to describe product features in simple or technical terms based on clients' existing knowledge.
• Exceptional organizational and verbal communication skills.
• Confident, assertive, and honest approach to communication.
• Outstanding improvisation, negotiation, and persuasion abilities.
• Attuned to subtleties in human interactions.