Regional Support Engineer - Sabah, Lahad Datu, Malaysia - CDS Synergy (M) Sdn Bhd

Description

Position: Regional Support Engineer (RSE) - Lahad Datu, Sabah

CDS Synergy (M) Sdn Bhd, a distinguished Bumiputera consulting and IT services company, is situated in Cyberjaya, Selangor, Malaysia. We specialize in providing comprehensive Information Technology Infrastructure Solutions, from inception to completion. CDS Synergy prides itself on a storied history of navigating clients through pivotal milestones and securing their success with an unwavering commitment to excellence. Our team, driven by a culture rich in optimism, expertise, and innovative problem-solving, partakes in diverse IT corporate activities. We harness our extensive experience and deep knowledge to offer consultancy and professional services focused on data center infrastructure and network security. Our mission is to foster a positive mindset, establish meaningful partnerships, and deliver impactful results for our clients, which encompass Government-Linked Companies (GLCs), the Public Sector, business partners, and system integrators

Job Responsibilities:

As a key member of our dynamic IT team, the successful candidate will be tasked with the following responsibilities:

• Overseeing the installation, testing, and commissioning of network and system infrastructure to ensure optimal performance.
• Administering comprehensive management of LAN/WAN networking and data communication technologies, including, but not limited to, routers, wireless LAN, VPN, security devices and network switches.
• Managing network connectivity by meticulously diagnosing problems through the examination of the physical and logical connections of devices.
• Continuously monitoring system performance, proactively identifying potential issues, and implementing swift resolutions to maintain system integrity.
• Providing troubleshooting and resolutions for both local and wide area network issues, ensuring minimal downtime and disruption to users.
• Attending to both corrective and preventive maintenance tickets, addressing and resolving issues in a timely and efficient manner.
• Assisting users in identifying and resolving network and system issues, offering clear guidance and support to ensure seamless operation.
• Participating in the preparation of technical reports and related documentation to ensure all activities and resolutions are well-documented for future reference.
• This position is offered on a yearly renewable contractual basis, and the successful candidate will be based in Lahad Datu, Sabah.

Requirements:

• Diploma in Information Technology or an equivalent qualification.
• A minimum of 2-3 years of experience in IT, specifically in network and hardware support.
• Proficient in software and hardware troubleshooting methods.
• Quick learner, diligent, and possesses strong problem-solving skills.
• Availability for on-call duty during weekends and public holidays is required (allowance provided)
• Must have personal transportation.