Cantonese Customer Care Specialist at Software Sector @ KL - Malaysia, Kuala Lumpur - GLOBAL OUTSOURCING GROUP

Description

• Resolving customer queries through emails, live chats, and inbound and outbound calls.
• Identifying customer needs and assisting them in using specific features and functionalities.
• Following up with customers to ensure their issues are resolved.
• Professional customer service skills with a solutions mindset, including the ability to deliver an exemplary customer experience.
• Constantly work towards improving customer experience.
• Handle customers and vendors' requests, as well as external communication with them.
  
  

• Minimum a SPM Certificate holder with experience| Diploma Certificate Holder in related field.
• Good proficiency in English + Cantonese(Both written + Spoken) + Mandarin.
• Candidate must possess 1 year of customer service, call centre or front desk or any relevant experience.
• Must be able to work 9 hours per day including an hour break, 5 working days per week.
• Working Hour: Mon - Fri, 9am - 6pm
• Able to start work immediately: March Intakes
• Being experienced in handling live chat would be an added advantage
  
  

• Salary package: Salary RM4,000 - 4,500 (Subject to work exp and work performance)
• Working Location: KL Sentral (Strategic working location reachable by public transport)
• MNC Working Environment.
• 1 month of Paid Training Provided.
• Annual Leave + Medical Leave
• EPF + SOCSO
• Career Progression