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Taman Senai

    Operations Supervisor - Senai, Malaysia - DHL Supply Chain

    DHL Supply Chain
    DHL Supply Chain Senai, Malaysia

    2 weeks ago

    Default job background
    Full time
    Description

    Scope of Role

    • Support the warehouse operations and maintain service programs and logistics service solutions designed to meet the requirements of a specific DHL Supply Chain Customer.
    • Updates the service performance-reporting mechanisms that provide clear visibility of DHL's performance against the commitment made to the customer.
    • Assist the warehouse executive in executing day-to-day operational duties to fulfil the key metrics set by the customer.
    • Assigns work schedules, ensures that team members are trained in warehouse processes and monitors their progress.

    Requirements

    • Managing customer expectations of DHL service improvement and operations development in line with DHL's ability to react to customer needs.
    • Manage the provision of pro-active Customer Service Management for the nominated customers, ensuring that any service issues, which might impact upon pre-set performance levels, are immediately addressed with the appropriate points within the DSC Network, or external networks, and resolved.
    • Conduct investigation in the event of discovery of discrepancies in cargo.
    • Ensure the safety and security of the warehouse premises is maintained by working closely with the Safety & Security Team.
    • Train and guide the warehouse operation staff and new staff in the areas of discipline, safety and warehouse operations.
    • Any other responsibilities as required by Management of DSC.
    • Ability to explain work procedures and safety rules.
    • Ability to read, understands, and follows directions/ instructions.
    • Ability to communicate effectively with team members.
    • Have appropriate eye, hand and foot co-ordination to properly use various equipment and/or tools
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