No more applications are being accepted for this job
- Handle investors & financial advisers' enquiries via phone, email and live chat in an efficient manner.
- Attend to walk-in clients and advisors.
- Explain investment concepts and product features to investors.
- Identify and assess customers' needs.
- Liaise with appropriate departments to resolve issues brought up by customers and advisors.
- Consolidate investors & financial advisers' feedback and seek to improve service quality and user-friendliness of iFAST website.
- Undertake special assignments, and ad-hoc duties required by superior or business owner.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ensure customer satisfaction and provide professional customer support.
- Diploma or Degree holder with 1 year working experience.
- Proficient in English and Chinese (Mandarin / Cantonese) is a must.
- Candidates with 1-2 years working experience as customer service in banking and finance environment would have an added advantage.
- Customer oriented with good listening, communication and interpersonal skills.
- Able to work in a fast-paced environment as well as adapt/respond to different types of inquiries.
- Ability to multi-task, prioritize and manage time effectively.
- Strong phone contact handling skills and active listening.
- Able to work independently with minimal supervision and as team player.
Client Services Executive - Kuala Lumpur, Malaysia - IFast Capital Sdn Bhd
Description
Home> Careers Details
Careers at iFAST
Client Services Executive (Malaysia Support)
Responsibilities
Requirements
Applicants are invited to email us their resume, qualifications and skills, working experience, and expected salary to the Human Resource Manager at
All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified. Applicants who have written to us earlier need not re-apply.
Note : Job responsibilities/requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.
Job Snapshot
Regular Working Hour,Mondays - FridaysBanking / Financial ServicesBusiness (e.g Shirt)EnglishApply for this job