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RM 15,000 Mandarin Speaker Senior Operation Manager - Malaysia, Kuala Lumpur - GLOBAL OUTSOURCING GROUP

GLOBAL OUTSOURCING GROUP Malaysia, Kuala Lumpur

2 weeks ago

Full time

Job Responsibility

Develop and implement strategies to drive clinic revenue and achieve sales targets.
Oversee day-to-day operations of the aesthetic clinic, ensuring a smooth and efficient workflow.
Implement and enforce standard operating procedures to maintain high-quality service delivery.
Lead, motivate, and mentor clinic staff to achieve performance goals and provide excellent customer service.
Conduct regular team meetings and training sessions to enhance staff knowledge and skills.
Ensure a positive and welcoming environment for clients, promoting exceptional customer service.
Address client concerns and feedback promptly, maintaining a focus on client satisfaction.
Identify opportunities for business growth, such as partnerships, promotions, and community outreach.
Monitor and maintain high standards of cleanliness, hygiene, and aesthetic appeal within the clinic.
Conduct regular audits to ensure compliance with industry regulations and internal policies.
Manage the clinic budget, monitor expenses, and report financial performance to upper management.
Work closely with the finance department to achieve financial goals and objectives.

Job Requirements

Good proficiency in both Mandarin and English.
Attentive and enjoys listening to the customer and helping them to achieve their beauty goals.
Possess at least 10 years of experience in the beauty industry; experience with laser treatments is a bonus.
A highly assertive and proactive individual possessing an entrepreneurial mindset.
Possess good leadership skills and experience in managing a team.
Good at strategic planning and must be sales-driven, and ambitious.

Job Benifits