it service desk analyst - Petaling Jaya, Malaysia - Sports Direct

Description

• Taking responsibility of IT support queries that come from our head office and stores across the UK and beyond.
• Providing IT support to all aspects of the business via our phone and ticket systems, logging detailed and concise information on all tickets.
• Proactively tracking faults and using problem management skills to ensure optimum service availability.
• Ensuring that end users within the company receive effective and timely IT Support in accordance with predefined SLAs.
• Assisting the broader IT Teams with preparation of hardware/software for implementation.
• Must be team focused and be able to communicate with colleagues for support and offering advice.
• Own end user tickets right through to resolution.

• Degree in Computer Science/Information Technology or equivalent.
• Basic understanding of Networks (TCP\IP, WAN, LAN, ADSL, VPN).
• Experience of scripting and querying with PowerShell.
• Knowledge of SQL.
• Knowledge of Active Directory, Group Policy, DNS, DHCP etc.
• Experience with Microsoft Office applications.
• Knowledge of Cisco networking systems.
• Experience with Windows desktop and server operating systems.
• At least 1 year(s) of working experience in a Windows support / helpdesk role.
• Preferably Junior and Mid-level Executives specializing in Technical & Helpdesk Support or equivalent.

Personal Attributes & Skills:

• Excellent English communication skills on the phone, face to face and written.
• Flexible approach and passion for technology.
• Open and respectful with others.
• Willingness to take on big challenges.
• Accountable for commitment, results, and quality.
• Confident and friendly over the telephone and in person.
• Friendly and approachable
• Able to work independently as well as part of a team
• Able to effectively troubleshoot issues and use initiative during investigations.

What's in it for you?

• A relaxed dress policy
• 20% off for all group brands including family.
• Exposure to latest technology and hardware
• Access to Enterprise Skills Initiative Certification and IT Training Resources for personal growth

Working hours

• 5 days work week
• Rotation shift hours
• 24/7 Work Environment