associate-policy member maintenance - Cyberjaya, Malaysia - AIA

    AIA
    AIA Cyberjaya, Malaysia

    2 weeks ago

    AIA background
    Full time
    Description

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

    Sound like you? Then read on.

    About the Role

    Process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

    Company Name:

    AIA SHARED SERVICES SDN BHD

    Position Title:

    Associate / Senior Associate

    Department / Functional Area:

    SG Corporate Solutions – Policy Member Maintenance

    Reports to:

    Assistant Manager

    Job Grade/Level

    GCB 2

    Work Location:

    Cyberjaya

    Geographical Responsibilities:

    Singapore

    Position Objective:

    Process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

    Roles and Responsibilities

    Core Responsibilities:

  • Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
  • Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
  • Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.
  • Ensure team operating efficiency.

    • Others:

  • Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any*)
  • Continuously attend/involve with training for personal and career development.

    • Financial and Non-Financial Measures:

  • Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.
  • Ensure that the quality, including presentation and accuracy of service provided, meet or exceed our customer and business partners' expectations.
  • Ensure that the productivity meet or exceed defined minimum performance standards.
  • Ensure that the tardiness meet the benchmark

    • Communication Requirements

    Internal

    External

    Internal:

  • Superior/Team Leader
  • Peers
  • IT, HR, Facilities

    • External:

  • Correspond and reply enquiries from brokers, agent, third party administrators, and clients.

    • Minimum Job Requirements:

    Education – Fresh Graduate(s) of Degree

    Experience – 1-2 years working experience for Diploma graduate(s)

    Others –

  • Proficient in both written and spoken English
  • Proficiency in MS Office Excel
  • Experience in Data Processing/Entry is an added advantage

    • Reporting Structure and Supervisory / Managerial Responsibilities

    Reports to Assistant Manager / Manager.