- To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.
- To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.
- To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.
- Work in the Enterprise domain support team provide proactive, timely, effective and efficient support to the users in the Enterprise domain space
- Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders
- Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs
- Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users' requirements
- Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved
- Participate in annual DR/BCM activities or infrastructure-related upgrades
- Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
- Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams
- Be the important bridge between Users and Development team and provide regular updates to all relevant parties
- Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change
- Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production
- Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes
- Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users
- Participate in testing to ensure that only quality defect fixes are rolled out into Production environment
- Identify areas of improvement to drive down the support volume
- Perform system monitoring and set up alerts to improve incident resolution times
- Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.
- Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.
- Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
- Strong analytical and good problem-solving skills
- Ability to work in a fast-paced and team-oriented environment
- Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.
- 2-5 years of hands-on support experience in bank, preferably supporting Robotics Process Automation applications such as Blue Prism, Automation Anywhere or UiPath, MicrosoftSharePoint, BMC Remedy, K2 software
- Experience in working with some of these technical platforms or programming languages - MS Windows, Unix, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M and Scripting
- Experience in supporting any one of the DevOps Tools such as Jenkins, JIRA, Bitbucket, SonarQube, Xray, Crowd, Confluence, etc
- Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred
- Understanding of front to back operations, finance, risk and accounting will be added bonus
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Content management
2 months ago
beBee Professionals Sentul, Malaysia Content Writing Freelance RM30 - RM55 per hourHi wania can you please manage my social media account plz i will pay you · A good amount · Please respond me · Ho bisogno di questo servizio: Il più presto possibile · Priorità di questo servizio: Il più economico sarà valutato · ...
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Senior Knowledge Analyst
Found in: Recruitics US D C2 - 5 days ago
Boston Consulting Group Kuala Lumpur, Malaysia Full timeWHAT YOU'LL DO · As a Senior Knowledge Analyst (SKA) within BCG's Social Impact Practice Area (SI PA), you will work in a growing global and entrepreneurial team, with a focus on the Asia region. You will support the growth and delivery of Development Impact sector with BCG case ...
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English - Chin ( Lai , Hakha) ( Medical Interpreter)
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Gegadyne Energy Malaysia, Kuala Lumpur Full timeCome join a wonderful company that cares deeply about the growth and success of our team. · Voyce is looking for English-Hakha Chin native Interpreters · Job Description: · To provide live Audio/Video (OPI/VRI) consecutive interpretation for mostly Medical clients. · Important no ...
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Application Engineer
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System Engineer, APAC Region
Found in: Talent BE C2 - 5 days ago
Katoen Natie Kuala Lumpur, Malaysia PermanentJob description · The System Engineer at Katoen Natie is responsible for the System environments, from design through implementation and support. Next to this, the System engineer performs investigation, diagnostics testing, repair and troubleshooting. · As a new System Engineer ...
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Be proactive
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SBM Offshore Kuala Lumpur, MalaysiaRESPONSIBILITIES · As a lead buyer, you are to: · Alignment with Category Managers on the package procurement strategy in the WIN phase of a project. · Lead the negotiations with key suppliers for the main strategic packages. · Ensure proper communication with internal/external s ...
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Spa Receptionist
Found in: Talent MY A C2 - 4 days ago
Health World Spa and Massage Kuala Lumpur, Malaysia Part timeRequirements: · Handling guest · Manage booking · Scopes: · Handling guest · Manage booking · Experience Required: Min 1 Year/s ...
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Infrastructure Analyst 1
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Front Office Duty Manager
Found in: Talent AT C2 - 5 days ago
St. Regis Hotels & Resorts Kuala Lumpur, Malaysia Full timeJOB SUMMARY · Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee sati ...
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Belldesk - Welcome Ambassador
Found in: Talent US C2 - 5 days ago
Courtyard by Marriott Kuala Lumpur, Malaysia Full timePOSITION SUMMARY · Respond to guest requests for special arrangements or services transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfactio ...
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M&E Kitchen
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Agent-Reservation Sales
Found in: Talent US C2 - 5 days ago
Fairfield Inn & Suites Kuala Lumpur, Malaysia Full timePOSITION SUMMARY · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation pol ...
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Accounts Payable Assistant
Found in: Talent FR C2 - 5 days ago
St. Regis Hotels & Resorts Kuala Lumpur, Malaysia Full timePOSITION SUMMARY · Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze com ...
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Event Manager
Found in: Talent FR C2 - 5 days ago
Courtyard by Marriott Kuala Lumpur, Malaysia Full timeJOB SUMMARY · Directs and motivates team while personally assisting in the physical set up of the function rooms tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality se ...
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Intern (Engineering / Marketing / Business)
Found in: Foundit MY A2 - 15 hours ago
VIRIDIS Energy Malaysia, Kuala Lumpur Full timeCompany Description · VIRIDIS is a renowned CIDB G7 company that provides expert engineering and construction solutions. The company is led by an experienced engineer and construction professional with the goal of meeting all the needs of its clients. VIRIDIS has a reputation for ...
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Manager, Corporate Secretarial
Found in: Foundit MY A2 - 15 hours ago
Mahsing Groups Kuala Lumpur, Malaysia Full timeResponsibilities: · To provide company secretarial support including drafting of resolutions and announcements as well as assist the company secretary in all company secretarial functions of the Group · To ensure compliance with the Companies Act 2016, the Listing Requirements of ...
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Cook
Found in: Foundit MY A2 - 15 hours ago
Lloyd's Inn Malaysia, Kuala Lumpur Full timeCompany Description · Lloyd's Inn is a boutique hotel lifestyle brand headquartered in Singapore. It offers unique and stylish accommodations in Singapore and Bali. Lloyd's Inn aims to provide a cozy and comfortable experience for its guests. · Role Description · This is a full-t ...
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Assistant Administrative Executive
Found in: Foundit MY A2 - 15 hours ago
Niitsu Turbo Industries (M) Sdn. Bhd. Kuala Lumpur, Malaysia Full timeJob Responsibility · Responsibility · Receive, verify and key in invoices · Ensure transactions are properly recorded and entered into the computerized accounting system (Autocount) · Arrange month end payment for account due · Maintain financial files and records · Update payrol ...
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Kitchen Chef
Found in: Foundit MY A2 - 15 hours ago
Fetch Me Later Enterprise Kuala Lumpur, Malaysia Full timeJob Responsibility · Prepare, cook, process, pack, label and store pet food · Understand and plan daily cooking activities based on the schedule provided. · Washing, chopping, shredding, grating, and defrosting ingredients · Cooking pet food using simple methods like boiling, ste ...
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Pet Care Assistant
Found in: Foundit MY A2 - 15 hours ago
Fetch Me Later Enterprise Malaysia, Kuala Lumpur Full timeJob Responsibility · To perform basic and full grooming on any kind of dogs from all sizes and breeds · Ensure grooming rooms and tools are always clean daily · To receive and manage grooming supplies · Responsible for the welfare of the dogs that come for grooming until they lea ...
AM, PB - Malaysia, Kuala Lumpur - United Overseas Bank (Malaysia) Bhd
Description
Job ObjectivesTo collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.
Key Responsibilities
Be proactive to identify any potential risk in production environment and flag that to development team or users
Key Requirements
Must have:
Good to have :-
